So my life is going great. But as great goes, I also faced alot of challenging situation as a hotelier....
fussy guests, crazy guests, opportunist guests, irrational guests, annoying guests..etc etc..
I can't say something nice about the guests I faced so far, because basically, the mix market here is mostly gamblers.. I suppose I can only say I've only met a handful of guests that are totally nice and understanding of the hoteliers serving them, and actually put a sincere smile on our faces.
I realize for the first time that being a hotelier is so much different from normal customer service, especially in a big company like my workplace.
I do give the guests the benefit of doubt, "oh perhaps they are tired from traveling, thats why they are so cranky/moody/fussy"
"oh, maybe they are really frustrated that something bad happened to them..." ... "
Imagine a situation as simple as full house. What do you understand about "full house" ? It means our room is completely sold out, even if we have 6000+ rooms to sell!!! But even so, I have a guests who shouted at me, cursing me in languages they think I do not understand, questioning why I am making their life miserable -
I remember one guest who tried to argue with me saying that she is an ex-hotelier of 15 years and she knows what game I'm playing.. which is keeping some rooms for the V.I.P(s) and not selling it to public.. GAME?! I am WORKING for goodness sake! Only those people on the same boat as me will understand and believe when I say we DO NOT HAVE ROOM KEPT SPECIALLY FOR V.I.P(s) ...
Speaking about square feet, I had come across an Arabian guest that yelled at me saying my hotel's deluxe room is the same size with his camel's stable! -
Incredible fact is, my hotel still serves an average of 2000 booking arrivals each single day; with thousands of guests checkng in and checking out. With this insane amount of guests, I can actually write a book on all the happenings --or rather craziness-- of the workload of just a receptionist.
But..the biggest challenge was not because of the guests, but because im actually relatively far from my hometown.
As they say, one part of your life is going well, but one part of it is dying. Now my career is going well, but my relationship maybe in jeopardy. I have been away from home for almost a year now, even though I still go back every month during my off days, I still feel alot had changed.
It's quite true that my guys love me for me.. but the ugly truth is, For how much longer? I can't be there when he is down... he can't hug me when im crying over some work stress.. it has been a real challenge to me, to really trust his words when he said he will never betray me. -
To God, I offer up myself. I still believe in you God, when you told me everything happens for a reason...